The Friendliest Place on the Beach
We are proud to be the Friendliest Resort on the Beach!
Through this program we ensure that each and every guest enjoys their stay with us.
We have implemented this through daily exercises and long-term training programs for our staff. All staff members excited to be a part of this innovative program including front desk, housekeeping, maintenance, management and our restaurant staff.
Our 5 categories of focus are:
- 10/5 Rule: Through this we ensure that we make eye contact with guests who are within 10 feet of us and greet guests who are within 5 feet.
- Take Them There: If a guest has a question of where to go or what to do on property, we drop everything to take them there.
- Kids First: Kids are just as important as the adults at our resorts! We make them feel welcome with daily jokes, high fives and more!
- WOW Them: We strive to WOW our guests daily with positive conversation and genuine interest in how our guests are doing.
- Thank Them: We thank our guests for staying with us whether it be at check-in, after a meal or on social media.
What our guests have to say!
“The staff could not be more nice and helpful...I would highly recommend staying here.” – Aaron R, TripAdvisor
“The staff is great and very friendly they spoke every time we went by. I was looking for things to do and the front desk went above and beyond to cater to my every needs.” – Roland T, TripAdvisor
“I just wanted to say that staying here has truly been the most kind welcome and we had received the kindest customer support/service. Whether it may be any questions I may have had, or just wanted to talk to someone, the staff was there to help us out.” – buckeye022019, TripAdvisor
“I had a wonderful time at this resort. The staff was very friendly and welcoming it felt like a home away from home.” – Ronal1988, TripAdvisor
“All the staff we encountered were very polite and courteous.” – amanda c, TripAdvisor
“The staff at the resort are extremely nice, and they make you feel comfortable. They also work hard to keep the resort clean.” – humblebee4, TripAdvisor
“Staff super helpful and friendly. I plan on staying here many times over the years.” – Angela C, TripAdvisor
“The staff was very helpful and friendly. They always greet you with a smile and went out of their way to assist when I had questions about everything from places to dine, to places to visit.” – Daysha A, TripAdvisor
“The front desk customer service was excellent and the restaurant was great. I will be coming back next year. The staff at this resort is the best. I've never been so satisfied!” – Kimone S, TripAdvisor
Have you stayed at our resort and had a great experience with the staff? Check out our Friendliest Experience Contest here!
Or, share it with the world for a chance to win a vacation!
Post on Facebook, Twitter or Instagram with the hashtag #HAPPYGUEST and we will enter you for a chance to win a 3-day, 2-night future stay!
One winner will be announced quarterly on our resort Facebook Page.
More entries mean more chances to win!
Must include #HAPPYGUEST
1 Entry - Post a fun public message on Facebook or Twitter
10 Entries - Post a fun public photo on Facebook, Twitter or Instagram
25 Entries - Post a fun public video on Facebook, Twitter or Instagram
Thank you for staying with us!
Stay excludes holidays and special events and not valid June 8 through August 18; call the resort for availability for all other dates. Expires 1 year from date that winner is announced. The stay is for two nights in an Oceanfront Sun Suite. Prize does not include: transportation to and from the resort, food and beverage, room-service, or any other additional fees. Previous Vacation Myrtle Beach or Palace Resort contest winners who have won prizes in the current or previous calendar year are not eligible. Vacation Myrtle Beach and Palace Resort employees and their families are not eligible. Certificates are non-transferable and cannot be combined with any other certificates or vouchers.